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The online division of Lanes Home Hardware, contact: 01934 742326
Customer Helpline
Call us on:
01934 742326
Mon to Sat: 9:00 - 5:00
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Conditions of Use

Payments
Visa, Visa Electron, Visa Debit, UK Maestro, MasterCard and Switch Solo are accepted as methods of payment. All transactions are in pounds sterling.

Delivery
In most cases the standard service on orders received prior to 4:00pm for delivery to addresses in Mainland UK is that the goods will be delivered within two to five working days. We deliver to all mainland UK addresses with a valid postcode.

Deliveries are carried out for us by  a range of couriers working on behalf of GMR Couriers

If you have any queries relating to the delivery of your order please contact us.

Pricing
All prices quoted are inclusive of VAT. Prices will vary from those in our Lanes Home Hardware store. The only possible additional charge above the price quoted for the item is a carriage charge of £2.50 for small goods and £5.00 for larger items on orders with a total value of up to and including £49.99, transactions equal or greater than £50.00 will incur no carriage charge.

Guarantees
Housewaresonline.co.uk take great care to ensure that all the products featured on this website are of a high quality.

If a product if faulty and under guarantee you should follow the procedures detailed below...

Returns and Refunds
We at Housewaresonline.co.uk aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 30 days of receipt as long as it has not been used and is returned in its original undamaged packaging, all items must be returned at your own cost.

Please contact us at sales@housewaresonline.co.uk to inform us of your intention to return to speed up the process of refunding.

Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging.

Faulty, Incorrectly Supplied and Damaged Items...
If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange collection of the item(s) free of charge.

Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs.

Order Cancellation policy

In accodance with the Distance Selling Regulations you have a right to cancel your order at any time up to seven days from the date of delivery to you or if you have not received your order within 30 days of receiving your order acknowledgement and to recieve a full refund including costs of delivery. Your notice of cancellation must be in writing and sent to sales@housewaresonline.co.uk, please note that in the event that more than one item is delivered you will be entitled to a refund of the delivery costs relating to that item only, please also also note the following exceptions to your rights to cancel...

- where perishible items are involved

- where we have personalised the items in your order in any way


Contract Information & Governing Law
A contract is formed between you and Housewaresonline.co.uk only when you have received confirmation that your order has been accepted and you are notified of the order number on the screen and by e-mail.

For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and Housewaresonline.co.uk will agree to submit to the non-exclusive jurisdiction of the English Courts.

Copyright
All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of Housewaresonline.co.uk or their designers and content and technology providers. All Rights Reserved.

You are permitted to copy and to print all or part of this website for the purpose only of placing an order with Housewaresonline.co.uk. Any other use or reproduction of this website or any of its components is strictly prohibited without the prior written permission of Housewaresonline.co.uk.

Disclaimer
While great care has been taken to ensure that the information on this website is accurate, information as to price may be subject to change without notice. Without in any way reducing or affecting you statutory rights, Housewaresonline.co.uk makes no representations or warranties either that the information in or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or contents including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.

Except as expressly stated in the website and, except for liability for death or personal injury to the extent only that it is caused by or arises from the negligence of Housewaresonline.co.uk the fullest extent permitted by law, neither Housewaresonline.co.uk nor any of its directors, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages being consequential damages not within the contemplation of the parties at the time the contract was made, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this website or the information, content, materials or products included on this website.

Statutory Rights
Your Statutory Rights are unaffected by anything appearing in these terms and conditions.

Security
Housewaresonline.co.uk have taken a great deal of care to ensure that any personal information you send us remains totally confidential.

All credit card information is encrypted when it is transferred over the internet using SSL Encryption.

All personal information is held on a Secure Server and will not be used in any way without your express permission. For further details see our Privacy Policy.

Privacy Policy
Housewaresonline.co.uk respect the need to protect your privacy.

In order to process your orders and to provide you, if required, with details of those orders at a later stage we do need to collect a certain amount of personal data. Our policy is to collect and retain only the information we require to enable us to carry out our obligations to you and, for the avoidance of doubt, we have detailed below the information we retain.

When you place an order with Housewaresonline.co.uk we collect the following information:

A) PERSONAL DETAILS
Your e-mail address, daytime telephone number, home address and post code and delivery address and post code. This information enables us to process your orders and to advise you of the status of your orders.

A Password: The first time you order you are asked to register by entering a password. This password enables us to identify you when you revisit our Website. The benefits to you are that, by entering your password, you do not need to re-enter your address details when you re-order.

This information enables us to process your order.

This sensitive information is held only as long as necessary for us to meet our obligations to you and the credit card companies.

AS REQUIRED BY THE UK DATA PROTECTION ACTS OF 1984 AND 1998, WE FOLLOW STRICT PROCEDURES IN THE STORAGE AND DISCLOSUE OF ALL INFORMATION WHICH YOU HAVE GIVEN US IN ORDER TO PREVENT UNAUTHORISED ACCESS.

B) MAILING LISTS
At the time you register you are also asked at the bottom of the screen as to whether or not you want to be on a Housewaresonline.co.uk mailing list. The default setting is that you will not be put on the mailing list. If you choose to be put on the mailing list you may receive News and Offers from either Housewaresonline.co.uk or from the associated retailer through whose website you have entered this website.

If, at a later stage, you wish to be removed from the Mailing List you simply have to email us and we will take the necessary steps.

THE MAILING LIST INFORMATION WILL NOT, UNDER ANY CIRCUMSTANCES, BE PASSED ON TO ANY OTHER THIRD PARTY.

C) COOKIES
Housewaresonline.co.uk does use temporary Cookies to track our customers use of the website. We use this information solely for the purpose of ensuring that the content of the website meets our customer's requirements.

D) DATA PROTECTION RESPONSIBILITY
Housewaresonline.co.uk accepts responsibility as Data Controller for all information collected via this website. In its capacity as Data Controller, Housewaresonline.co.uk has written undertakings from all third party Data Processors that it will protect all personal data received as required by the Data Protection Acts of 1984 and 1998.

Uk Contact Address

Lanes of Cheddar
Station Road
Cheddar
Somerset
BS27 3AF
Tel: 01934 742626

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